Access 2012 Day 3: Session Notes

Out with the Desk: Re-Shaping Service Delivery in Libraries

Marc Pillon

Challenges facing public libraries:

  • perceived as inconvenient/impractical in today’s digital world
  • budgets are shrinking
  • patrons expect a different service

Idea:

  • bring the library to them e.g. Tim Horton’s, Loblaws, Shoppers

Vision for Public Libraries in the 21st Century

  • convenience! = ‘cutting the cord’ to service
  • being able to deliver them anytime, anywhere
  • less traditional bricks-and-mortar
  • more locations for drop off, pick up, access to technology
  • partner with existing retail outlets

Library in a Box

Gave access to ILS with small computer.

Pros

  • access to ILS anywhere
  • small enough to carry anywhere
  • limited only by wireless signal

Cons

  • not easy to transport, bulky/heavy
  • complicated setup requiring IT support

Introducing CanGURU

Using Apple iPhone and Bluetooth barcode scanner. iPad and wifi receiver

  • highly portable, light weight, easy to use
  • made inexpensive by using consumer products that are readily available
  • can be easily replicated by other libraries
  • used externally and internally (getting rid of information desk)
  • highlights important of librarian (return to reader’s advisory, roving to enhance customer service)
  • collaboration with social services, parks and recreation, and other non-profit organizations

Technology

  • 3G or wifi for connectivity
  • VPN (Cisco AnyConnect) for authenticated access to internal network
  • RDP protocol for access to ILS software
  • client device suh as iPad or notebook
  • bluetooth barcode scanner
  • custom iOS software (uses protocol to talk to ILS)

Future Improvements

  • faster wifi
  • streamline connectivity process
  • self-check version for iPad
  • patron version for self-check
  • implement SIP3 options
  • integrate with RFID
  • porting to android and/or Windows 8 tablet

Where should Libraries Locate?

  • big box stores/large retail centres
  • coffee shops
  • train stations/airports
  • hospitals
  • parks
  • university/college campus

One Example: Fraser Valley Regional

Encapsulated technology in a car with public computers, books, check in/out, etc.

Another Example: University of Alberta has an embedded Edmonton Public Library branch.

Shaping the User Experience

Sonya Betz and Robert Zylstra

Problem

A lot of different web interfaces:

  • library website
  • libguides
  • ILL
  • OPAC
  • etc.

Can get 3-4 different interfaces just doing a simple look up and placing a hold on book. Users find it too difficult to find things and so much time is spent trying to train users to use them all, but it’s a losing battle.

Had no mobile interface either.

Solution

Virtual Services Integration Project

  • simplify access to library resources
  • provide access via all devices
  • provide common experience between platforms

First was mobile version (iOS App) and full-scale web (responsive design).

Key Concepts

  • one access point replacing multiple access points
  • mobile and desktop interfaces
  • user aware
  • fast and intuitive access
  • consistent and intuitive experience

Project Motto

Think Big, Start Small, Move Fast

Using Web Servies APIs

Integrating Services (e-Reserve, room booking) and Resources (Physical, electronic, etc.). Also has EDS.

My Account: Authentication to App using LDAP, which send tokens to everything in the App to simulate single sign-on.

Search: uses EDS API, which allows limiters. Can then share through mail, print, copy, dropbox, etc. Holdings details from ILS.

Library info: from website.

Featured Lists: new materials using ILS

At Present

Consolidated 3 separate spaces of library info, search, and account.

Next

  • MusicBrainz
  • citations
  • Alexander Street Press (streaming audio and video)
  • Favourites
  • shared folders
  • library maps
  • barcode scan
  • NFC/RFID

Mobile App is a pilot for the CMS. App infrastructure will serve as basis for CMS. CMS and App will share user preference and content.

Marketing

  • public press release
  • website
  • posters
  • instructional sessions (provided premade screen)
  • etc.

Worked with communications department.

More notes on Access 2012 Live Blog.

Published by

Cynthia

A librarian learning the ways of technology, accessibility, metadata, and people

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