An enthusiastic teacher turned librarian, I have a diverse background and broad interests. While primarily working with web technology, I have interests in general computing and technology, instruction, accessibility, information management, technical services and metadata, among others.
I am always on the look out to improve existing services and implementing new ones. While not a programmer, I like to learn and I am not afraid to work with code. My methodology is very much user oriented in all my projects and work (at least as much as possible), and my aim is to improve the user experience for both the end-user and content creators.
Through the local library association, I mentor (almost) every term of the BCLA Mentorship program, which is a one-on-one professional mentorship program, mostly helping students and younger professionals with their applications, job prospects, and professional development.
Teach the web! I am also a Mozilla Learning Network Contributor. I’ve organized some maker parties and volunteered at a number of Mozilla organized maker events (e.g. HackJam, HASTAC, MozFest). Random acts of helping happen as well, such as helping with localization/translation efforts.
I am also a proud mentor of Ladies Learning Code, a non-profit that holds one day intro workshops. Mostly, I volunteer for HTML/CSS and web design, but also Photoshop and Hack-a-thon workshops.
Last but not least, I help with organizing conferences and workshops whenever and wherever I can (see the list below).
I am currently on contract as the Content Coordinator for the BC Libraries Cooperative‘s National Network of Equitable Library Service, providing and connecting public libraries across Canada to bring accessible formats of books and other materials to people with print disabilities.
- coordinate (and improve) the content processes and production of accessible formats
- process and coordinate ongoing copyright clearance
- in conjunction with others, negotiate licenses for existing collections of accessible content
- work to expose content on the web and to harvest content
- manage current metadata and ingest of produced and contributed titles and collections
- arrange and deliver training of staff, both in-person and at a distance, when necessary
- research answers to legal questions surrounding accessible format production and distribution
- Accessibility Librarian, at CAPER-BC (formerly, CILS) housed at Langara College (July 2013 – July 2014)
- Developed and maintained new website (WordPress) (to reflect name change), doing usability work, and ensuring accessibility guidelines are met.
- Migrated (to Confluence) and reorganized wiki used for intranet.
- Automated backup of digital collection files that are created during production.
- Catalogued and processed new materials and requests.
- Provided IT and technology support to staff and clients as needed.
- Wrote department newsletters sent out to students and coordinators.
- Documented processes and workflow.
- Ran and analyzed statistics and web analytics.
- Acting Web Services (previously, Innovative Technologies) Librarian at Ryerson University Library & Archives (RULA) (January 2012 – June 2013)
- Implemented content management system (WordPress)
- Implemented issue tracker (Redmine) in conjunction with intranet (Drupal)
- Created and revised web content to meet web accessibility guidelines (WCAG)
- Managed and pushed out shelf mapping tool (RULA Bookfinder)
- Provided instructional workshops, reference desk (including chat), library tours, and more
- Student Librarian at the UBC Education Library (September 2010 – April 2011, September 2011 – December 2011)
- information/reference desk
- instructional workshops on searching for library materials, and databases
- Information Management Analyst at Natural Resources Canada (Ottawa May 2011 – August 2011)
- Recordkeeping and Disposition Authorities Project joint with Library and Archives Canada (LAC)
- business case and work plan research and writing
- wiki (MediaWiki) support, training, and content management
- Web Services Co-op Student at UBC Library Systems & Information Technology (LSIT) (May 2010 – April 2011)
- website redevelopment, content inventory, mockups, consultation, etc.
- user studies/user experience
- migration and content centralization to WordPressMS and UBC Wiki (MediaWiki)
- see work projects below for examples
- Other previous experience include teaching, research support, tutoring, office/clerical support, and customer service.
- Volunteer Mentor, Ladies Learning Code various including HTML & CSS, Web Design , WordPress, Hack sessions (June 2012 – Present)
- Organizer, Code4LibBC (August 2013 – Present)
- Mentor, BCLA Mentorship Program (September 2013 – Present)
- UBC Arts Co-op Student Association Mentorship Program Mentor (Winter 2015, 2016)
- Program Committee, Code4Lib Conference 2015 (February 2015)
- Facilitator (one of many) of Accessibility & Ability discussion in the Join! Types of diversity and inclusion session, Mozilla Festival (October 2014)
- Volunteer Translator (French, English) & Reviewer (Canadian & British English), Mozilla Webmaker via Transifex (October 2013 – July 2014)
- Program Peer Reviewer, Access Conference (2012-2014)
- MC, Code4Lib Conference 2014 (March 2014)
Presentations & Articles
- [BCLA Perspectives Vol. 7 Issue 1](https://bclaconnect.ca/perspectives/category/vol7/iss1/) (November 2015): [Code4Lib is for you, for me, for everyone](https://cynng.wordpress.com/2015/11/02/code4lib-is-for-you-for-me-for-everyone/)
- LIBR 2411: Library Technologies and Information Management at Langara College (October 2015 guest lecture): Accessibility is About Your Users
- The Pastry Box Project September 21, 2015](https://the-pastry-box-project.net/cynthia-ng/2015-september-21): [A Community Supported on Obsolete Technology](https://cynng.wordpress.com/2015/09/22/a-community-supported-on-obsolete-technology/)
- University of Pittsburgh (February 2015 webinar): Making Accessible Content Easy and Part of Your Work
- Education Institution (January 2015 webinar): Making Web Services Accessible With Universal Design
- Education Institution (January 2015 webinar): Remix the Web! Using Mozilla Webmaker for Library Workshops & Programming
- Access 2014: We’re All Disabled! Part 2: Building Accessible (Web) Services with Universal Design
- LibUX Podcast: Episode 14 on Accessibility
- Code4Lib BC Spring Workshop: Usability On a Budget
- BCLA 2014: Webmaker Party: Building & Engaging a Community of Learners and Mentors
- Code4Lib 2014: We Are All Disabled! Universal Web Design Making Web Services Accessible for Everyone (20 minutes version)
- LibTechConf 2014: We Are All Disabled! Universal Web Design Making Web Services Accessible for Everyone (full)
- ALPS December Meeting 2013: Introduction to the Web Literacy Standard & Open Badges
- Code4Lib BC 2013: Shifting Perspectives: From Disability Accommodation to Universal Design
- TRY Conference 2013: Implementing WCAG by Making Your Website Accessible for Everyone; RULA Bookfinder: Getting People to their Books Fast!
- Ryerson University Faculty Conference 2013 on Bookfinder (as part of Setting Up for Success: Top 5 Time: Saving Tools & Services from the Library)
- Code4Lib National Conference 2013 Bookfinder Lightning Talk
- Amigos Library Services’ HTML5 & CSS3 2013: Making the Website More Accessible
- Mozilla Festival 2012 Demo Party on Thimble Poster Project
- Ryerson University Faculty Conference 2012 on Search Everything/Summon (as part of Top 5 Time Library Savers)
- Code4Lib National Conference 2012 Lighting Talk on Processing.js
- LIBR 501 2011 Winter Term 1 Panel on Co-op: The Value & Experience
- Access Conference 2011 Lightning Talk on Processing.js
I finished my Master’s in Library and Information Studies (LIS) at the University of British Columbia’s (UBC) School of Library, Archival, and Information Studies (SLAIS) in December 2011 and graduated in May 2012.
Although I graduated with first a double English and Psychology then out of Education, I began as a student in Software Engineering and Mathematics (at what is now SFU Surrey, but used to be TechBC), and I am still very much interested in computers and technology.
- Member of, volunteer at, and organizer of various events relating to Code4Lib (2010 – Present)
- Member of BCLA (2009 – Present)
- Member of CLA (2012 – 2013)
- Treasurer and ALPS (Academic Librarians in Public Service) Representative of BCLA/CLA Student Chapter (2009/2010, 2010/2011, Fall 2011)
- Member at Large of ASIS&T Student Chapter (2010/2011)
- Member of Golden Key International Honour Society (since 2002)
Work on the National Network for Equitable Library Services at BC Libraries Cooperative (2014-Present)
A lot of my work at NNELS is focused on metadata and accessible format production, though other things will creep in.
- Accessible Formats Overview
- Making Accessible Format Production: Overview, Part 1 & Part 2, Part 3, Part 4, Part 5, Part 6
- Recording Audiobooks with Audacity
- Zipping for Distribution
Work Projects at CILS/CAPER-BC (2013-2014)
Most of the year was spent working on the website (involving WordPress) and research, along with some other smaller projects.
- When is a PDF Accessible?
- Redesign of “What Format Do You Need” Guide(s): Part 1, Part 2, & Part 3
- Persona work for the BC Open Textbook Accessibility Toolkit
- Card Sort & IA
- Making Changes to TwentyTwelve (via Child Theme)
- Guerrilla Usability: Choosing the Front Page with Mockups
Work Projects at Ryerson (2012-2013)
Most of the year was spent doing web redesign, web accessibility, and WordPress work.
- Getting Quick Feedback: Updating the Help Page
- Revised Articles Section & New Landing Page: Using Card Sort to Clean Up
- Redesigning the Digital Commons Page
- About Us Redesign & Reorganization
- Services Redesign & Content Overhaul
- Contact Us: Making It Simpler and Shorter
- Making Forms Accessible
- Writing for the Web
- Making Your Website Accessible:
- Moved Site
- Branding through the WordPress Theme
- Getting Staff on Board and Moved to WordPress
- Setting up WordPress for an Academic Library
- WordPress Development: Lessons Learned
- Image Slider Carousel & Again
- Custom CSS & Social Media Sharing (later discovering, Jetpack has both)
- Publicize / Automatically Post to Twitter/Facebook