Building Community by Providing Great Experiences

Over the weekend, I decided to change my theme from the WordPress TwentyThirteen to TwentyFifteen. I switched mainly because I wanted a more accessible theme, and also because I was getting tired of looking at the Thirteen one. Another nice feature was the menu and sidebar integration. It may actually take up more space, but it also forced me to re-evaluate what I thought was important and what I could simply leave out. (I now have 1 widget as opposed to 5.)

Anyway, that’s not the reason I’m writing. The reason for that is that over the weekend I found a bug, filed it, and it was closed in 22 hours! Continue reading Building Community by Providing Great Experiences

LibTechConf 2014: Agile Project Management and ITIL for Libraries

Presented by Andrew McAlorum

As a whole, libraries do a bad job of managing IT projects and services. Agile and ITIL are two sets of frameworks or methodologies that can help with that. Continue reading LibTechConf 2014: Agile Project Management and ITIL for Libraries

Access 2013: Culture Clash: IT Experimentation, Innovation, and Failure in Libraries

Dale Askey, Mark Jordan, Catherine Steeves, & MJ Suhonos

What is a culture of innovation? Continue reading Access 2013: Culture Clash: IT Experimentation, Innovation, and Failure in Libraries

Applying for Jobs is a Job in Itself, seriously.

I’m probably preaching to the choir here, but I am still amazed at the number of students, especially in library school that do not understand that applying for jobs is hard work and might as well be a part time job. So much of this will sound redundant or obvious to those who know what they’re doing, but I have been asked by a few people before what I’m doing to get jobs, so here are all my “secrets” spilled. Continue reading Applying for Jobs is a Job in Itself, seriously.

Looking Beyond the Library

Stuck in a Bubble?

So often working in a library, I feel like we’re stuck in the bubble that is the “library world”. While there are many aspects that are “special” to libraries or information/collection based organizations, so many aspects of librarianship are not: customer service, teaching, marketing/communications, space usage/design, web and IT services, etc. Yet for whatever reason, I find so many that are reluctant or never think to look outside the little bubble that we live in. Working in academic libraries, at least many people will think to expand into the higher ed world sometimes, but then stop there. Continue reading Looking Beyond the Library

Getting Thrown into the Deep End

So I started at CILS 3 weeks ago, and oh boy does it feel longer. My first week was a lot of getting settled in sort of thing (which means orientation and a lot of paperwork), and being given the simplest of stuff. After the first week, I was thrown into the deep end. Continue reading Getting Thrown into the Deep End

18 Months of Web Services and Technology at Ryerson Library

It felt a lot longer than 18 months with the amount of stuff that happened. The list of activities and projects at for my one year review was definitely a lot longer than I expected. I’m not sure I even know where to begin, but maybe I should begin at the beginning. Continue reading 18 Months of Web Services and Technology at Ryerson Library

Issue Tracker (Redmine) Implementation Update

In a previous post, I talked about how we chose our issue tracker and then our implementation. Unfortunately, at the time, we had some trouble getting staff to use it so the team had strategized on how we might improve uptake. Continue reading Issue Tracker (Redmine) Implementation Update